FAQs
CARE GUIDE
Q: How should I wash my new product?
A: Please refer to our care guide here before washing your new Great Bay Home product. All products should be washed before use with cold water on a gentle cycle and lightly tumble-dried.
SALES, PROMOTIONS, CLEARANCE
Q: My discount code isn't working.
A: If you need help with your discount code, please make sure the items in your cart apply to the discount code specifications.
You cannot combine discount codes, you can only use one discount code per account, & discount codes will not work on items marked "Clearance"
Still having trouble? Reach out to customerservice@greatbayhome.com, and we can resolve it for you!
SHIPPING & RETURNS
Q: Can I change or cancel my order once it's placed?
A: Please email customerservice@greatbayhome.com and request for your order to be changed or canceled.
Please remember that once you place your order, it is immediately received in our warehouse, and information cannot always be changed.
Q: I entered the wrong address; can I change it?
A: Please email customerservice@greatbayhome.com and request for your order to be changed or canceled.
Please remember that once you place your order, it is immediately received in our warehouse, and information cannot always be changed.
Q: What is your return policy?
A: You can find our complete return policy here.
We want you to be 100% satisfied with your product. If you're not in love within the first 30 days, start your return here.
Q: How do I return my item?
A: You can start your return here. Make sure you have your order number and email address ready.
Q: How long till I receive my refund?
A: You will receive an email once your refund has finished processing.
If you are still waiting to receive an email within a week, please reach out to customerservice@greatbayhome.com
Q: Where do you ship?
A: We ship everywhere in the continental US.
AFFILIATE & INFLUENCER PROGRAM
Q: I love your products, how can I promote them?
A: We're happy you love your Great Bay Home item! To be considered for a partnership, please fill out this form.
MISC
Q: Can I purchase extra shams/pillowcases?
A: No, the pillowcases & shams only come in sets with the sheets or quilts. They cannot be sold or replaced separately.